Shipping & Returns

BOULDER BOTANICAL & BIOSCIENCE LABS, INC. DOES OUR BEST TO SHIP YOUR ORDER THE SAME DAY IT IS RECEIVED TO ENSURE YOU CAN START ENJOYING THE PRODUCT AS SOON AS POSSIBLE. ANY ORDER PLACED AFTER 2 P.M. (MST) WILL NOT BE PROCESSED FOR SHIPMENT UNTIL THE FOLLOWING BUSINESS DAY. IF THE FOLLOWING BUSINESS DAY FALLS ON A FRIDAY OR A HOLIDAY, YOUR ORDER WILL BE PROCESSED ON THE NEXT BUSINESS DAY. IF YOU DECIDE AFTER PLACING YOUR ORDER THAT YOU DO NOT WISH TO RECEIVE IT, YOU MAY CALL OUR CUSTOMER SERVICE TEAM AT 877-763-4967 AND CANCEL THE ORDER BEFORE IT IS SHIPPED. IF, HOWEVER, YOU DO NOT CALL BEFORE THE PACKAGE IS SHIPPED YOU WILL NEED TO CALL CUSTOMER SERVICE AS SOON AS YOU RECEIVE THE ORDER TO ARRANGE FOR A RETURN OF THE UNOPENED, UNUSED PRODUCT.


YOU WILL BE ISSUED AN RMA NUMBER THAT WILL NEED TO BE WRITTEN ON THE OUTSIDE OF THE RETURN PACKAGE IN ORDER TO RECEIVE CREDIT FOR YOUR RETURN. CREDIT WILL BE ISSUED BACK TO THE ORIGINAL FORM OF PAYMENT UPON THE RECEIPT OF THE RETURNED ITEM(S). RETURN TO SENDER IS NOT A VALID METHOD OF RETURN, AND WILL NOT BE ACCEPTED.

FOR DOMESTIC SHIPPING WITHIN 50 US STATES WE USE USPS AND DELIVERY IS TYPICALLY 1–10 BUSINESS DAYS AFTER YOUR ORDER IS PLACED. ALL ORDERS SHIP GROUND UNLESS AN EXPEDITED METHOD IS SELECTED BY THE CUSTOMER. IF THE CUSTOMER ELECTS EXPEDITED SHIPPING, USPS/UPS/FEDEX WILL BE UTILIZED AND DELIVERY IS TYPICALLY 2-3 BUSINESS DAYS AFTER YOUR ORDER IS PLACED.


TRACKING INFORMATION WILL BE AUTOMATICALLY SENT TO YOUR PROVIDED EMAIL ADDRESS ONCE YOUR ORDER HAS SHIPPED.
WE USE SPECIAL PACKAGING TO KEEP THE PRODUCTS SAFE DURING SHIPPING BUT LET US KNOW IF YOU HAVE ANY PROBLEMS WITH THE PRODUCT AFTER IT ARRIVES.

RETURNS


AS A BOULDER BOTANICAL & BIOSCIENCE LABS, INC. CUSTOMER WE KNOW YOU HAVE COMMENTS, SUGGESTIONS AND INQUIRIES SO IF YOU NEED TO GET A HOLD OF US, THERE ARE TWO WAYS – EMAIL AND POSTAL MAIL: BOULDER BOTANICAL & BIOSCIENCE LABS, INC. 1150 CATAMOUNT DRIVE, GOLDEN COLORADO 80403 OR INFORMATION@BBBLABS.COM

ORDER INQUIRIES


FOR ALL INQUIRIES IMMEDIATELY PERTAINING TO THE ORDER YOU HAVE PLACED, PLEASE CONTACT US USING OUR WEB FORM HERE. ALL NON-ORDER RELATED INQUIRIES PLEASE DIRECT TO INFORMATION@BBBLABS.COM.


OUR LIVE CUSTOMER SERVICE TEAM IS IN OPERATION MONDAY THROUGH FRIDAY, FROM 9:00 A.M. TO 5 P.M. MOUNTAIN STANDARD TIME.


ANY ORDER PLACED AFTER 2 P.M. (MST) WILL NOT BE PROCESSED FOR SHIPMENT UNTIL THE FOLLOWING BUSINESS DAY. IF THE FOLLOWING BUSINESS DAY FALLS ON A FRIDAY OR A HOLIDAY, YOUR ORDER WILL BE PROCESSED ON THE NEXT BUSINESS DAY.

REFUND/RETURN POLICY:


IF YOU ARE NOT SATISFIED, PLEASE CALL OR EMAIL WITHIN 30 DAYS FOR FULL REFUND FOR ALL UNOPENED PRODUCTS ONLY. YOU WILL BE ISSUED AN RMA NUMBER THAT WILL NEED TO BE WRITTEN ON THE OUTSIDE OF THE RETURN PACKAGE IN ORDER TO RECEIVE CREDIT FOR YOUR RETURN. CREDIT WILL BE ISSUED BACK TO THE ORIGINAL FORM OF PAYMENT UPON THE RECEIPT OF THE RETURNED ITEM(S). RETURN TO SENDER IS NOT A VALID METHOD OF RETURN, AND WILL NOT BE ACCEPTED. IF YOU WISH TO RETURN YOUR ITEM PLEASE SEND BACK TO: BOULDER BOTANICAL & BIOSCIENCE LABS, INC, 1150 CATAMOUNT DRIVE, GOLDEN CO 80403. INCLUDE A NOTE STATING WHAT YOUR REASON FOR RETURN IS AND THE ISSUED RMA #. RETURNS WILL NOT BE ACCEPTED WITHOUT A COMPANY ISSUED RMA #. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE. RETURNS MUST BE RECEIVED WITHIN 14-DAYS FROM THE ISSUANCE OF A RMA OR A RETURN CREDIT WILL NOT BE ISSUED. THERE ARE NO REFUNDS OFFERED AFTER 30 DAYS. THERE ARE NO REFUNDS OFFERED FOR OPENED PRODUCTS. IF YOU WOULD LIKE TO EXCHANGE AN ITEM FOR A DIFFERENT ONE, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT THERE ARE NO EXCHANGES OFFERED AFTER 60 DAYS.

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